Terms and conditions of sale

Current version as of November 6, 2026. These terms apply to orders placed on www.galeart.eu.

Article 1 – Seller

The website www.galeart.eu is published by GALEART SAS, a simplified joint-stock company with a capital of €1,000, registered with the Auch Trade and Companies Register under number 900 758 467 (head office SIRET 900 758 467 00014), intra-Community VAT FR40 900 758 467, having its registered office at 321 allée des Muriers, 32600 Pujaudran, France.

Customer service: contact@galeart.fr – 05 62 58 78 58, from Wednesday to Saturday.

Article 2 – Scope

These General Terms and Conditions of Sale (GTCS) apply to all orders placed on www.galeart.eu, whether by a consumer or a professional. The customer accepts them by checking the designated box prior to payment. The applicable GTCS are those online on the date of the order; they can be accessed from the confirmation email.

The GTCS are written in French. Translations are provided for information purposes; in the event of a discrepancy, the French version prevails, without depriving the consumer customer of the rights granted by the legislation of their country.

In-store sales (Pujaudran, Nantes) and Ateliers Galeart workshops are subject to their own terms and conditions.

Article 3 – Products

Galeart sells pottery and ceramics equipment, part of which is manufactured in its workshop in Pujaudran (Gers). The essential characteristics of each product are detailed on its product page. Photographs are as accurate as possible; shades of glazes, clays, and underglazes may vary depending on screen display, firing, and application.

Products are offered subject to stock availability. If an ordered product is no longer available, Galeart will inform the customer without delay and issue a refund at the latest 14 days after payment, unless the customer prefers to wait for restock or choose an alternative product.

Products marked "on quote" (notably certain kilns) cannot be ordered online: the signed quote then acts as the contract and specifies its own conditions.

Article 4 – Prices

Prices are quoted in euros, inclusive of all taxes (VAT included), excluding shipping costs. The total amount payable, including taxes and shipping fees, is displayed prior to final order confirmation.

For Switzerland and Norway, customs duties, import VAT, and clearance fees are not included: they are billed directly to the recipient by the carrier or their local authorities (see Article 9).

The price charged is that displayed at the time of order confirmation. Shipping fees are calculated according to weight, destination country, and selected delivery method. In the event of an obvious pricing error (for example, a product listed at €0), Galeart reserves the right to cancel the order and issue a full refund.

Article 5 – Ordering

The customer selects their products, checks their shopping cart, delivery address, and chosen delivery method, then accepts the GTCS and confirms the order with an obligation to pay. The customer may amend their order up until this confirmation step.

Galeart confirms the order by email, along with an order summary. The contract is concluded upon receipt of this email. Galeart archives the order details and invoice for 10 years; the customer can access them via their account or upon request.

Galeart reserves the right to refuse any abnormal order, orders placed in bad faith, or any order from a customer with whom an unresolved payment dispute exists.

Article 6 – Payment

The order is payable in full at the time of ordering, using one of the payment methods offered during checkout:

credit or debit card, via the secure Payplug platform; Galeart never has access to card numbers;
bank transfer or check: the order is processed upon receipt of payment; if payment is not received within 15 days, the order is canceled;
cash on delivery or payment upon collection, where offered;
Galeart gift card (Article 12).

Article 7 – Retention of Title

Products remain the property of Galeart until full payment of the purchase price has been received. This clause does not affect the transfer of risk as provided in Article 9.

Article 8 – Delivery

Galeart delivers to the countries listed below. Available delivery options and their rates depend on the parcel's weight and are displayed before payment, along with any applicable free shipping thresholds.

Zone	Country	Available delivery options
France	Metropolitan France, Monaco	Pick-up point, home delivery, freight carrier (oversized parcels)
Europe 1	Germany, Belgium, Luxembourg, Netherlands, Spain, Portugal, Austria	Home delivery, freight carrier (oversized parcels)
Europe 2	Other European Union countries	Home delivery, freight carrier (oversized parcels)
Outside EU	Switzerland, Norway	Home delivery, freight carrier; customs clearance fees payable by recipient

The following destinations are not serviced: the Canary Islands, Ceuta, Melilla, the Azores, Madeira, French Overseas Territories, and the United Kingdom. For any other destination, customers may request a custom quote.

Dispatch times and estimated delivery times are indicated before payment. In the absence of an indicated date, delivery will take place no later than 30 days after the order is placed. If this period is exceeded, the consumer customer may request Galeart to deliver within a reasonable additional period; failing delivery within this additional timeframe, the customer may cancel the order in writing and receive a refund within 14 days.

Oversized parcels (kilns, pottery wheels, slab rollers, bulk clay orders) are delivered by freight carrier, typically by appointment and curbside. The customer must specify any access constraints (stairs, narrow street, lack of loading dock) when placing the order.

Article 9 – Acceptance of Delivery, Risks, and Customs

Transfer of risks. For consumer customers, the risk of loss or damage passes to the customer when they (or a third party designated by them) take physical possession of the parcel. If the customer chooses a carrier not offered by Galeart, the risks are transferred to them upon handover to the carrier.

Inspection upon delivery. The customer must check the condition of the parcel in front of the delivery driver. In the event of a damaged or incomplete parcel, precise reservations must be noted on the delivery receipt and Galeart must be notified within 3 working days, supported by photos, at contact@galeart.fr. These steps assist Galeart in taking action against the carrier; for consumer customers, they do not diminish their legal warranty rights.

Switzerland and Norway. These countries are not part of the European Customs Union. Customs duties, import VAT, and clearance fees are invoiced directly to the recipient by the carrier or their local authorities, in addition to the price paid to Galeart. The customer is responsible for obtaining information from their local authorities. Any parcel refused to avoid these fees will be refunded, less the outward and return shipping costs.

Article 10 – Right of withdrawal (consumers)

Consumer customers have 14 days from receipt of the product to exercise their right of withdrawal, without having to provide any reason. For an order delivered in multiple installments, this period starts upon receipt of the final parcel. This right applies to all products, including promotional items.

How to proceed. The customer must notify Galeart before the withdrawal period expires by a clear statement: email to contact@galeart.fr, postal mail, or the model withdrawal form below (Appendix 1). The products must then be returned no later than 14 days after this notification, to the following address: Galeart, 995 avenue du Roulage, zone artisanale du Roulage, 32600 Pujaudran, France.

Return costs. These are the responsibility of the customer. For items that cannot be returned by standard postal services due to their size or weight (kiln, potter's wheel, slab roller), returns must be handled by a freight carrier, on a pallet. As an indication, return shipping costs including VAT range from approximately €100 to €350 from France, and from approximately €70 to €300 from most other EU countries and Switzerland, depending on weight (50 to 500 kg) and region; they can reach up to €700 from Norway. Galeart can arrange the collection and will confirm the exact price prior to return.

Refunds. Galeart will refund all payments received, including standard delivery charges, no later than 14 days after receiving notice of withdrawal, using the same payment method as the initial order. Galeart may withhold reimbursement until the products have been received, or until proof of dispatch is provided. Any additional cost incurred for a delivery method more expensive than standard delivery will not be refunded.

Condition of products. The customer may handle the product only as they would in a shop. If the product has been used beyond this (opened clay or glaze, heated kiln, worn tool), the resulting depreciation may be deducted from the refund.

Exceptions. The right of withdrawal does not apply to products made to the customer's specifications or clearly personalised; these are identified as such on their product page or quote.

Article 11 – Statutory warranties

All products benefit free of charge from the statutory warranty of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 to 1649 of the French Civil Code). Details can be found in the box in Appendix 2.

To make a claim, the customer should contact contact@galeart.fr with their order number and photographs. Galeart will cover the return costs of any defective product.

The warranties do not cover: normal wear and tear, misuse (firing beyond the recommended temperature, failure to follow instructions), or firing-related colour variations. Customers residing outside France also retain the warranties provided by the laws of their country.

Article 12 – Gift cards

Galeart gift cards are valid for 6 months from the date of purchase, online and in-store, in one or multiple transactions until the balance is exhausted. They cannot be exchanged for cash or replaced if lost, unless otherwise required by law. The purchase of a gift card can be cancelled under the right of withdrawal provided it has not been used. Products paid for with a gift card and subsequently returned will be refunded in the form of a gift card.

Article 13 – Business customers

For customers purchasing within the scope of their professional activities (studio, school, established potter), the following terms replace those applicable to consumers:

no right of withdrawal;
risks are transferred to the customer upon handover of the parcel to the carrier; the customer must inspect the parcel, note any reservations, and confirm them to the carrier within 3 days (Article L.133-3 of the French Commercial Code);
in the event of deferred payment terms approved by Galeart, late payments will incur penalties equal to 3 times the legal interest rate plus a fixed recovery fee of €40;
Galeart's liability is limited to the purchase price of the product concerned, except in cases of gross negligence or wilful misconduct;
any dispute falls under the jurisdiction of the Commercial Court of Auch (Tribunal de commerce d’Auch).

Business customers based in another EU country must provide their intra-community VAT number to be invoiced free of French VAT, subject to its validity.

Article 14 – Personal data

Galeart processes customer data to manage orders, deliveries, invoicing, and after-sales service, as well as to send newsletters if consent has been given. Necessary data is shared with payment and delivery providers. Details regarding data processing, retention periods, and customer rights (access, rectification, erasure, objection) are set out in our privacy policy.

Article 15 – Complaints and mediation

Any complaint must be directed to customer service (Article 1). If no amicable solution is reached, the consumer customer may refer the dispute free of charge to a consumer mediator, within one year of their written complaint. The contact details of the mediator applicable to Galeart will be provided upon request to customer service and will be specified in these GTC.

Customers residing in another European country may also contact their local European Consumer Centre.

Article 16 – Governing law and jurisdiction

These GTC are governed by French law. Consumer customers residing in other countries retain the protection afforded by mandatory provisions of the law in their country of residence.

In the event of a dispute with a consumer, the customer may bring legal action before the courts of the place where they resided at the time of the order or the place of delivery; if they reside outside France, they may bring proceedings before the courts of their country of domicile. Disputes with business customers are handled according to Article 13.

Appendix 1 – Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To: GALEART SAS, 321 allée des Muriers, 32600 Pujaudran, France – contact@galeart.fr:

I hereby notify you of my withdrawal from the contract for the sale of the goods specified below:

Order number: …………
Product(s): …………
Ordered on: ………… / received on: …………
Name of consumer: …………
Address of consumer: …………
Signature (only if this form is submitted on paper): …………
Date: …………

Appendix 2 – Statutory warranty of conformity and warranty against hidden defects

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the statutory warranty of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract for the sale of goods provides for the supply of digital content or a digital service on a continuous basis for more than two years, the statutory warranty applies to that digital content or digital service throughout the entire scheduled supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

The statutory warranty of conformity entails an obligation on the part of the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The statutory warranty of conformity grants the consumer the right to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the statutory warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests repair of the goods, but the seller imposes replacement, the statutory warranty of conformity is renewed for a period of two years from the date the goods are replaced.

The consumer may obtain a reduction in the purchase price by keeping the goods, or terminate the contract and receive a full refund upon returning the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-compliant goods, or bears the cost of installing the repaired or replacement goods;

4° The non-compliance of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to the cancellation of the contract where the lack of conformity is so severe that it justifies an immediate price reduction or cancellation of the contract. The consumer is then not required to request the repair or replacement of the goods beforehand.

The consumer is not entitled to rescind the sale if the lack of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the remaining warranty period until the restored goods are delivered.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the enforcement of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of the average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept, or to a full refund upon returning the goods.